Thank you for shopping with NYMIRA! This page explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship worldwide. Should there be an error at checkout, please do not hesitate to contact us.

International orders may be subject to customs duties, import taxes, fees, and customs delays. 

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Returns & Refund Policy

At NYMIRA, every little detail matters. We take great care in preparing your orders and want you to love every piece you receive.

Please review our return and refund policy before making a purchase.

Returns

Due to the personal nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or unwanted purchases.

Returns are only accepted for items that arrive:

• Damaged or defective

• Incorrectly sent (wrong item, design or size)

• Significantly different from the product description or otherwise eligible for a remedy under applicable consumer protection laws

This policy does not affect your statutory consumer rights.

How to Request a Return

If there is an issue with your order, please contact us at hello@shopnymira.com as soon as possible, preferably within 7 days of receiving your parcel.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the defect, damage or incorrect item

Our team will review your request and provide further instructions.

Please do not return any items without contacting us first.

Damaged, Defective or Incorrect Items

We're sorry if something isn't quite right with your order.

If you receive a damaged, defective or incorrect item, we'll work with you to resolve the issue.

Where a return is required and accepted, NYMIRA will cover the reasonable return shipping costs or arrange an appropriate return method.

Depending on the circumstances and your rights under applicable law, you may be entitled to a replacement or refund.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind or buyer's remorse

• Incorrect size selected by the customer

• Personal colour or style preferences

• Items damaged through misuse, improper care or normal wear and tear

These exclusions do not apply where a product is defective, not as described, or where a return or other remedy is required by applicable law.

Return Conditions

Where a return is authorised, please keep the item, its original packaging and any accompanying accessories until you receive our instructions.

Items should be returned in their original condition where reasonably possible, except where the item has been used or handled in a manner necessary to discover a defect.

Refunds

Once we have received and assessed your return, where a return is required, we will notify you of the outcome.

Approved refunds will be issued to your original payment method, unless otherwise agreed or required by law.

Please allow additional processing time for your bank or payment provider to reflect the refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may be accommodated before an order has been processed or dispatched. Once dispatched, orders cannot be cancelled simply due to a change of mind.

Your rights under applicable consumer protection laws remain unaffected.

Contact Us

For any questions regarding your order, returns or refunds, please reach out to us at:

hello@shopnymira.com

We'll be happy to assist.

With love,

NYMIRA ♡